The Company

Arcade is an award-winning digital agency specializing in strategy, content production, social media and email marketing. We leverage engaging content and modern distribution strategies to nurture online communities, maximize brand influence and generate revenue. We curate our team with the same intention and attention to detail that we apply to every client partnership. Each individual on our roster brings a unique portfolio of talent and experience that contributes directly to the high-caliber service that we deliver daily.

The Standards

Be proud of who you are. Our stories and marketing campaigns are better when they originate from a group of people arriving from different perspectives, ethnic backgrounds, orientations, genders, and worldviews. Who we are and how we see ourselves is directly related to how the world will receive our work.

Always be in beta. We’re determined to make a mark that lingers far after we’re gone, which means pushing boundaries and taking risks. Always learning and adapting, we are uncomfortable with staying the same. Legacies are built by those who dare to evolve with the world, and who have the drive to reimagine their work over and over again.

Be humble. Confidence is an asset, arrogance is a liability. The strength of any team stems from the individual’s ability to recognize both their strengths and weaknesses, and celebrate their team’s success as their own. Similarly, we share in our failures or shortcomings as a first step to identifying creative solutions for future growth. We do our best work when we work together, through moments of difficulty and success. 

Take it all the way. No one wants generalists; the world needs specialists. Have the courage to define your genius zone—whether it's strategy, social, writing, or creative-—and take it all the way. Double down on your own education, push your own limits, and become a true practitioner in your craft. 

The Job

Working closely with the Social Media Leads and Marketing Director, the Community Manager will support the development of all current retainer social media clients and ensure that all strategies are executed across social platforms with excellence. The Community Manager will be responsible for monitoring all engagements on client accounts and overseeing all canned responses and messaging that goes out on behalf of client social accounts. You will be responsible for outbound messages, tweets, posts, and make sure that every post is optimized and aligned with the brand’s overarching strategy and brand guidelines. In addition, you will be responsible for replying to any tags, mentions, and comments in a timely manner so attention to detail and strong written communication skills are crucial. The Community Manager is regarded by the client as a trusted steward of all outbound posts and customer service inquiries, good and bad.

The Responsibilities

• Work with the Social Media Lead to set, plan, draft and implement social media campaigns and strategies for clients including drafting content and setting up content calendars according to the set marketing strategy. 

• Act as the front line of all customer service inquiries, messages, and engagement on social media platforms. Respond in a timely manner to all inquiries and communicate any urgent inquiries to the appropriate social team member. Look for opportunities to bring excellence and innovation to every single social media engagement. 

• Demonstrate the highest level of customer service toward Arcade clients; convey a polished and professional demeanor with all stakeholders during day-to-day calls and emails, in-person meetings, on-site production and photoshoots, etc. 

• Compile and collect data for end-of-month and weekly reports that help paint a picture of the success of the social program and any opportunities to improve for the next term. 

• Work with the Social Media Lead to problem solve, brainstorm new campaigns, and look for new ways to bring energy and higher engagement levels to social programs. 

• Support the Marketing Director and Social Media Lead with strategy decks and any other social media campaign deliverables as needed. 

• Stay abreast of ever-evolving digital behaviours, tools and trends as they pertain to social media best practices and recommendations for consideration.