The Company

Arcade is an award-winning digital agency specializing in strategy, content production, social media, email marketing and digital advertising. We leverage engaging content and modern distribution strategies to nurture online communities, maximize brand influence, and generate revenue.

We believe that marketing is more than persuading a person to purchase. To us, it’s romantic. It’s the art of combining mediums and messages to not only inform consumer behaviour, but to influence culture. We’re idealistic about the role marketing plays in the evolution of our economy and society, and we’re intent on contributing to conversations and moments that have the potential to influence our collective future.

The Standards

Be proud of who you are. Our stories and marketing campaigns are better when they originate from a group of people arriving from different perspectives, ethnic backgrounds, orientations, genders, and worldviews. Who we are and how we see ourselves is directly related to how the world will receive our work.

Always be in beta. We’re determined to make a mark that lingers far after we’re gone, which means pushing boundaries and taking risks. Always learning and adapting, we are uncomfortable with staying the same. Legacies are built by those who dare to evolve with the world, and who have the drive to reimagine their work over and over again.

Be humble. Confidence is an asset, arrogance is a liability. The strength of any team stems from the individual’s ability to recognize both their strengths and weaknesses, and celebrate their team’s success as their own. Similarly, we share in our failures or shortcomings as a first step to identifying creative solutions for future growth. We do our best work when we work together, through moments of difficulty and success. 

Take it all the way. No one wants generalists; the world needs specialists. Have the courage to define your genius zone—whether it's strategy, social, writing, or creative-—and take it all the way. Double down on your own education, push your own limits, and become a true practitioner in your craft. 

The Job

Working closely with the Project Lead, the Project Coordinator will support the development of all current retainer clients, projects, seasonal campaigns and any related account deliverables. The Project Coordinator will manage and support day-to-day tasks to align initiatives and deliverables that protect and develop the integrity of client brand strategy and ongoing marketing activities as envisioned by Arcade Studios. You will liaise between the client and Arcade’s internal team to steward all marketing, photoshoots, campaigns, lines of service, etc. to meet strategic objectives. The Project Coordinator provides client and project team support and is regarded by the client as a trusted steward of all ongoing needs and timelines.

The Specifics

• Work with the Project Lead and internal team to develop and bring to fruition marketing strategies and campaign concepts with short-term and long-term tactical objectives to ensure projects or deliverables are completed on-strategy, on-time and on-budget.  

• Demonstrate the highest level of customer service; convey a polished and professional demeanor with clients during calls and emails, in-person meetings, on-site production and photo shoots.

• Ensure that all deliverables are up to standard and have been QA’ed according to our internal workflow processes.

• Provide direction to internal teams across the agency to meet client goals ensuring that brand strategy and objectives are being met, quality is up to standard, and no details are missed.

• Assist team leads with the facilitation and delivery of month-end reporting and ensure that reports are clear, concise and include opportunities for growth. 

• Stay abreast of ever-evolving digital behaviours, tools and trends as they pertain to internal productivity and workflow, bringing forward resources and recommendations for consideration.

• Act as an evangelist for organization and efficiency across internal teams, providing guidance and education on workflow and delivery when necessary. 

• Coordinate and manage the copy, creative and marketing teams through open communication skills, empowering appropriately, and holding people accountable.